top of page
G&G logo - NEW - RGB - shaded - REVERSED.png
AdobeStock_141023550.jpeg

WORKERS’ COMP BOARD LAUNCHES A “MEDICAL PORTAL”

  • Writer: GREY & GREY
    GREY & GREY
  • Sep 26, 2022
  • 1 min read

FOR TREATMENT REQUESTS

For the past 20 years, the Workers’ Compensation Board has been slowly moving from a paper-based system to one that is technology-based. Earlier this year, it took a big step in that process by launching a program it calls “OnBoard Limited Release.”

Until recently, doctors and other health care provider were required to submit requests for authorization on a paper form, usually an “MG-2” or “C-4AUTH” form. The forms had to be submitted to the Board and the insurance carrier by fax (and later by email), and failure to submit them properly would result in denial of the request.

As of May 2, 2022, providers must register for the Board’s new “Medical Portal” and submit any requests for treatment, prescription medication, and medical devices online. This new process seems to have streamlined the process for providers, resulted in quicker response times and avoided automatic denials due to improper submission. However, to use the new system doctors have had to change their office procedures and learn how to use the new online submission process – the Board no longer accepts the paper submission of authorization or treatment requests.

An important part of the Medical Portal process is that in most cases it is the treating doctor – not the patient or the patient’s lawyer – that must file for review of an insurer’s denial. There are Level 1, Level 2, and Level 3 requests and unless the denial is based on a legal issue in the case, the Board will not schedule a hearing to address the denial until all the treating doctor has exhausted all three levels of review.

Recent Posts

See All

BLOG POST

Grey & Grey, PLLC

Contact Us

Thanks for submitting!

Grey & Grey, PLLC is a law firm dedicated to the representation of workers who are injured on or off the job. We specialize in handling claims for Workers’ compensation, Social Security Disability, Disability Retirement, and Personal Injury.

Farmingdale Office

360 Main Street

Farmingdale, NY 11735

(516) 249-1342
Directions

Manhattan Office

111 Broadway Suite 809

New York, NY 10006

(212) 964-1342
Directions

Queens Office

118-35 Queens Boulevard Suite 1505

Forest Hills, NY 11375

(718) 268-5300
Directions

Suffolk Office

646 Main Street

Port Jefferson, NY 11777

(631) 249-1342
Directions

Westchester Office

203 East Post Road

White Plains, NY 10601

(914) 984-2292
Directions

Bronx Office

2932 Wilkinson Avenue, Room 503, Bronx, NY 10461

(718) 268-5300
Directions

Thanks for subscribing!

Terms & Conditions

Privacy Policy

Accessibility Statement

G&G logo - NEW - RGB - shaded.png

Disclaimer: Attorney Advertising.  The legal information presented on this site is not intended to offer any medical or legal advice. The content presented on this website is intended for educational purposes only. Visitors to this website should not substitute its content for the professional services of a legal or healthcare professional.  Reasonable attempts have been made to ensure the information presented on this website is accurate, and Grey & Grey cannot make express or implied representations or warranties about the completeness or accuracy of the contents of this website.  You should consult an attorney for advice regarding your individual situation.  Contacting us does not create an attorney-client relationship.  Please do not send any confidential information to us until such time as an attorney-client relationship has been established. 

© 2025 by Grey & Grey, PLLC. All Rights Reserved. 

bottom of page